Merchandise must be opened and inspected immediately upon receiving. If you receive an item that shows signs of physical damage then you must notify us immediately and file a claim with the shipper. You should take pictures with a digital camera or cellular telephone and email us pictures of the damage. We inspect all merchandise that is shipped from our warehouse when we receive it and when we ship it. It is important to contact the carrier immediately and file a claim for if not you may loose your right to recover from the carrier. You must save the original box or packaging if not you may give up your right to recover the loss from damage. Claims must be communicated to us immediately upon receiving the merchandise. No exceptions will be made.
Returns for a refund or exchange must be made within a 14 day period.
Returns must be authorized prior to shipping.
Returns must be made in original packages in salable condition.
Buyer is responsible for shipping costs when returning an item.
A 10% restocking fee applies to all returns.
All hurricane and natural disaster tools or equipment are final sales.
Shipping costs are not refundable.
The warranty is the original manufacturers warranty of the product. In the event that you have to make a warranty claim the manufacturers warranty will apply. If you have any questions about the manufacturer’s warranty we will be glad to assist you. Warranty begins on the day you receive the product. If your product has a problem that requires a claim of warranty or repair we will require that you take pictures of the unit and email us a picture so that we can view the problem. If it is necessary for you to send us the product you will be required to pay shipping charges both ways. If the product is not defective we will ship the product back to you.
Prices may change without notice.
We reserve the right to limit quantities.
We are not responsible for typographical errors including errors in pricing, weight, or descriptions. Occasionally an error of this nature may occur and we will try to resolve the matter as best as we can but we are human and errors do occur.
We will not contact you unless you allow us to via email and it will only be for promotional purposes or order related purposes. Any pIf you wish to not be contacted for promotional purposes you may send us an email at anytime and we will make sure we don’t contact you further. Private information that you give us during your order process will be kept confidential and will not be either sold nor given to any third party.
SUBSTITUTES & GRAPHIC IMAGES
Sometimes images don’t look exactly as the actual product due to the fact that artwork is sometimes provided by the manufacturer. We reserve the right to ship a product that matches the description even thought the color or image may not be exactly the same. In the rare situation that a product is no longer available or discontinued we reserve the right to substitute a product with a comparable product of similar quality and price. If the product does not meet the customer’s expectation of quality we will offer a full refund upon the return of the product in it’s undamaged form or original package within the 30 day refund policy.